Refund policy

This policy explains when a refund applies to a Sourzi subscription and how to request one. It sits alongside your rights under Australian law and does not reduce them.

1. Free tier

The Free tier carries no charge. Because nothing is billed for it, there is no payment to return and no refund applies.

2. How Starter and Pro are billed

Starter and Pro are billed monthly in advance through Stripe at the price shown when you subscribe, after a 3 day trial in which nothing is charged. When you cancel, the cancellation takes effect at the end of your current billing period and you keep full access until that period ends. Outside the cooling off window described below and outside the Australian Consumer Law guarantees, we do not refund a portion of a billing period you have only partly used.

3. The fourteen day cooling off refund

Your first paid subscription comes with a fourteen day cooling off period. If you change your mind, email us from the address on your account within fourteen days of your first charge and we will refund that charge in full. Approved refunds are returned to your original payment method through Stripe within ten business days of approval. This cooling off refund applies to your first paid subscription only and does not apply to later renewals. To start a request, write to contact@sourzi.com.

4. Your Australian Consumer Law rights

The statutory guarantees in the Australian Consumer Law, which is Schedule 2 to the Competition and Consumer Act 2010, apply to your purchase regardless of anything in this policy. The cooling off refund above is offered in addition to those guarantees, not in place of them.

If the service is materially defective, is not of acceptable quality, or is not reasonably fit for the purpose we disclosed, you are entitled to a remedy. Depending on the nature of the problem, that remedy may be a refund, a repair, or a replacement.

5. Disputed charges

If you believe a charge is wrong, email contact@sourzi.com from the address on your account with the charge date and invoice or receipt reference. The Stripe Customer Portal on your account page lets you review invoices, update payment details and cancel renewals. We handle every disputed charge in good faith and aim to resolve it quickly. You also keep any right you have to request a chargeback through your card issuer.

6. Service credit for tool interruptions

If a paid tool is unavailable for more than twenty four continuous hours within a single billing period, you may request a service credit. This credit is optional and granted at our discretion. Ask for it within thirty days of the interruption from your account page and we will review the request.

7. Cancelling your subscription

You can cancel at any time through the Stripe Customer Portal, reached from your account page. Cancelling stops your next renewal, and your access continues until the end of the period you have already paid for.

8. What changes after an approved refund

A successful full refund ends the access funded by that payment: the refunded subscription billing period, the corresponding one-time purchase, or unused extra matches from the refunded receipt. Completed sourcing work and unrelated purchases remain on your account. A partial monetary refund does not automatically remove access or extra matches. Refunding an earlier billing period does not remove access funded by a later paid period.

A refund request and a cancellation are separate. If you also want to stop future renewals, cancel through your account or tell us when requesting the refund so we can confirm both steps. A refund is applied after Stripe confirms it succeeded; a pending or failed refund does not change access.

9. Contact us about a refund

For any question about a refund or this policy, reach us through the contact page and we will respond.

You can also write to us directly at contact@sourzi.com from the address on your account.